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Web Access Management Operations Manager


An opportunity to provide branch direction and leadership in Web Access Management Operations


Dedicated to making life better for British Columbians, the Ministry of Citizens’ Services (CITZ) delivers key services that people rely on. CITZ delivers accessible, multi-channel services, through a single-point-of-contact service approach to people in urban and rural communities through Service BC, and delivers the digital face of government at CITZ also provides support for the expansion of high-speed internet connectivity throughout the province, leadership across government to modernize information management and technology resources, trusted data services to government agencies, prompt, and relevant responses to freedom of information requests, and statistical and economic research, information and analysis to businesses and the public sector. In addition, the ministry manages the Province’s real estate assets, technology systems and equipment, and leverages procurement to increase business opportunities and create rewarding jobs that contribute to local economies and benefit individuals, families, and communities. A service-focused organization, CITZ strives to be a great place to work, where all employees feel both engaged and motivated to do their best. 


Reporting to the Director of Access and Directory Management Services (ADMS), this position will oversee and manage the ADMS Single Sign On (SSO) teams that provide the day to day operational support for the suite of Access and Directory Management SSO critical service offerings that are used across the BC Government. This position will be responsible for leading teams of IT professionals within the ADMS service delivery unit that support identity, access, security, stability, availability, capacity, change and performance management services for ADMS’s systems and technologies that are single sign on focused, such as but are not limited to, SiteMinder, Microsoft Azure Active Directory Integration, Microsoft Active Directory Federated Services (ADFS) and potential Keycloak integrations.

The ADMS team as a whole provides the following identity, access and directory management critical services across the BC Government:

  1. Web Access Management (Single Sign On (SSO) SiteMinder enterprise solution offering, Reverse Proxy, SiteMinder federation, Keycloak integrations, Common Logon Page, etc).
  2. SSL Certificate offering and Internal Certificate Authority (ICA) provisioning.
  3. BC Government Active Directory (IDIR) user and group management/governance as well as Directory Synchronization Services.
  4. MS Active Directory and MS Azure Active Directory services (ADFS, Oath/SAML 2.0 SSO integrations, SaaS SSO integrations, PIM, MFA, Azure Conditional Access Policies, Azure Intrusion Protection Policies, Azure Defender for Endpoints: Servers, Domain Controller Farm Management, etc). 

Job Requirements:

  • Certificate or higher in the computer science field, OR 
  • An equivalent combination of education, training and experience may be considered.
  • Minimum two (2) years’ experience supervising technical staff. 
  • Three (3) years’ experience in technical operations in a complex application environment, supporting a large, diverse, corporate business enterprise with critical system needs. Preference may be given to more years of experience. 
  • Three (3) years’ experience leading and resolving complex staff and/or client issues. Preference may be given to more years of experience.
  • Minimum One (1) year experience delivering or supporting Identity and Access services.
  • Minimum One (1) year experience negotiating and managing information technology contracts.
  • Minimum One (1) year experience in a leadership role that ensure teams provide expert customer service support within a shared service model.
  • Preference may be given to applicants with one(1) or more of the following: 
  • Experience supervising staff in a union environment.
  • Experience supporting technical application environments related to Identity and Access.
  • Experience supporting Identity and Access service offerings related to any of the following: MS Azure, MS Azure AD, SiteMinder, MFA, Azure Conditional Access, Keycloak.
  • Experience managing information technology contracts within a Government environment.
  • Diploma or higher in the computer science field. 

For questions regarding this position, please contact

About this Position:

Currently there is one (1) permanent opportunity available.

The position headquarters will be Victoria, Vancouver, Richmond, Surrey and Prince George

Remote work is allowed, this position can work up to full time from their home in British Columbia subject to an approved telework agreement. The locations listed above are to assist applicants in searching for this opportunity and are not a complete list of locations.

An eligibility list may be established to fill future permanent and/or temporary vacancies across the Ministry of Citizens’ Services.

To learn more about these B.C communities you can click on the Hello BC link here!

Employees of the BC Public Service must be located in BC at the time of employment.

This position is excluded from union membership.

Working for the BC Public Service:

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact or 778-405-3452.

How to Apply:

Your application must clearly demonstrate how you meet the job requirements listed above.

Cover Letter: NO - Please do not submit a cover letter as it will not be reviewed.

Resume: YES - Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

Questionnaire: YES - You will need to complete a standard questionnaire (current employment status, eligibility to apply, etc.).

Helpful tips, videos and more regarding the application process can be found on the Your Job Application page of MyHR. If you are experiencing technical difficulty applying, e-mail, before the stated closing time, and we will respond as soon as possible.

Additional Information:

A Criminal Record Check (CRC) will be required.

Applicants selected to move forward in the hiring process may be assessed on the Knowledge, Skills, Abilities and Competencies as outlined in the attached Job Profile located at the bottom of the posting.

Applications will be accepted until 11:00 pm Pacific Standard Time on the closing date of the competition.

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