About TELUS International
TELUS International (NYSE: TIXT) focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 75,000 team members and delivery centers across 30 countries in Africa, Asia, the America’s, and Europe, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, trust and safety, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com
Responsibilities
- Drive the continuous development of TELUS International’s corporate strategy through annual strategy and planning exercise
- Study, evaluate, and synthesize growth strategies across TELUS International’s key markets and offerings
- Evolve and refine our GTM strategy by continuously monitoring and predicting industry dynamics, competitive landscape, and driving actionable recommendations
- Lead exploratory research into emerging technologies, services, markets and geographies to scope out future growth opportunities
- Articulate a long-term vision for the strategy and planning function, and drive process improvements through use of tech, research methods and deep org-wide relationships
- Act as a consultative partner and craft engaging content that delivers strategic insight to a diverse group of stakeholders across commercial, product, marketing, etc. including executive leadership
Requirements
- 7-10 years of experience in strategy, planning, or consulting roles within the IT/BPO sector with demonstrated experience of building market/product strategies
- Strong analytical and problem solving skills, with the ability to synthesize insights from vast volumes of data and prescribe strategic recommendations
- Strong attention to detail, superior organization skills, and a fearless attitude to innovation
- Excellent written and verbal communications skills with the ability to craft compelling narratives. Experience supporting C-suite asks
- Demonstrated people leadership who can independently manage complex projects, drive consensus across key stakeholders and drive them to completion
- Ability to collaborate and forge relationships with geographically diverse teams and orchestrate complex strategy initiatives
- Bachelor’s degree in Management/Marketing. Master’s/MBA preferred.
You are :
- Someone who sees the big picture, studies the moving parts, connects the dots and intricately understands how market forces shape an organization’s strategies
- Someone who thrives on solving for undefined problems in a fast moving environment in a highly visible role
- An expert storyteller who enjoys the challenge of breaking down complex concepts into palatable insights
- Someone who has the uncanny ability to bond with a diverse group of stakeholders in different geographies and build strong working relationships
- You treat every challenge as your own, approach it with remarkable sophistication and are laser focused on quality
Location : Canada
TELUS Values
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We passionately put our customers and communities first.
- We embrace change and innovate courageously.
- We grow together through spirited teamwork.
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
Additional Job Description
EEO Statement
At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.