Salesforce Administrator

We’re looking for a Salesforce Administrator to help us build and maintain effective, scalable solutions in Salesforce and related software tools. You’ll collaborate with stakeholders throughout the organization, using technology to solve problems, improve processes and make everyone’s workday better. You could be based in Hootsuite’s Vancouver or Toronto office, or work remotely across British Columbia, Alberta, Ontario, or New Brunswick, and will report into the Manager of Business Technology.

WHAT YOU’LL DO:

• Design, build and maintain solutions in Salesforce using declarative methods
• Build and maintain integrations between Salesforce and 3rd party tools
• Audit and document existing processes and technical designs, and identify areas for improvement
• Manage our Business Technology support queue on a rotating basis
• Manage and provide support for other sales tools (e.g. LeanData, Gong and SalesLoft)
• Distill complex technical solutions into layman’s terms and communicate these in a clear and understandable way to stakeholders
• Work within a team of System Administrators and Product Managers to deliver high-quality service to our internal customers

WHAT YOU’LL NEED:

• Considerable experience in a Salesforce Administrator role
• CS degree, Business degree, or equivalent experience
• Certifications (at least 1 of the following):
• Salesforce Certified Administrator
• Salesforce Certified App Builder
• Salesforce Certified CPQ Specialist
• Experience integrating Salesforce with 3rd party tools, including via ETLs
• Experience working with CPQ software (ideally Salesforce CPQ)
• Experience developing in Apex or similar programming language would be beneficial but not required
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.