Retail Solution Engineer

Remote

Shopify is innovating faster than any other commerce stack. We put independence within reach for anyone with a dream to start a business. We transform enteprises and work with some of the world's biggest names and brands who are pushing the limits — and expect us to, too.


While millions of merchants in over 175 countries already use Shopify, the remaining opportunity is vat. This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.


About The Role


Shopify empowers millions of merchants from all over the world and is reducing barriers of complexities for enterprise commerce. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify is growing along with a fast pace of building the tools and experiences for some of the biggest brands in the world. Retail Solution Engineers have a key role in making that happen and this is where you come in.


Job Description


As a Retail Solution Engineer in Australia/New Zealand, your role is pivotal in breaking down technical barriers and guiding high growth, high volume, and complex merchants on how to accelerate their business growth with Shopify. You will consult with merchants to optimise their omnichannel needs, commerce technology stack, and business objectives while demonstrating how to best leverage the Shopify retail platform and ecosystem.


As a subject-matter expert on the Shopify Retail platform (POS, online, mobile, hardware), and the Shopify platform as a whole, you will advise on best practices around complex integrations and provide solutions to set them up for long-term success.


Solutions Engineers are strong advocates for Shopify and personify the brand, values, and product.


This role includes merchant-facing activities, such as remote and on-site engagements with merchants and supporting community events. You will be partnering with large Shopify Retail merchants across the Asia Pacific (APAC) region, predominantly in ANZ, and serve as a key source of insight to provide feedback to Shopify’s Product, Engineering, and Revenue teams. This position will report to the APAC Solutions Engineering Lead.


It’s not a simple role, but an enormously rewarding one for the right individual.


Qualifications


Requirements for the role


  • 3-5+ years of experience in Retail, B2B, or commerce related pre-sales solutions engineering.
  • Expertise in unified/omnichannel commerce, retail/point of sale systems, Shopify, regional specific commerce applications, ecosystems, and integrations.
  • Strong enterprise-level client communication skills and a proven track record in stakeholder management.
  • Excellent troubleshooting and analytical skills along with a desire to tackle challenges head-on.
  • A mindset aligned with experimentation, continuous learning, and teaching, with the ability to support our growing enterprise retail customers, partner agencies, and internal teams.
  • In-depth understanding of retail and omnichannel best practices, including the process of migrating from other platforms to Shopify.
  • Proficiency with web APIs (GraphQL), enterprise retail solutions, order management systems, inventory management systems, middleware development, and front-end development.
  • Strong time management and prioritisation skills, with the ability to simultaneously support a diverse portfolio of merchants.
  • Proven ability to thrive in a fast-paced, dynamic environment, with a growth mindset and a high level of adaptability.


Your Responsibilities Will Include


  • Support our sales and partner teams through various channels and engagements.
  • Share your learnings and best practices with the rest of the Retail team, constantly improving and iterating to be a trusted advisor on our ever-expanding Shopify platform and ecosystem.
  • Advise merchants (including their development partners) on technical solutions to ensure optimum business success on the platform.
  • Create customised product demos and proofs of concept for use in live or recorded virtual client demonstrations.
  • Explore creative ways to extend and develop on the platform, and respond to inquiries about our APIs.
  • Mentor and coach the sales team on the technical aspects of Shopify.
  • Act as an advocate and trusted advisor for the merchant at all times, bringing your insights and knowledge to our product teams.
  • Build bidirectional relationships with various teams within Shopify, including Product teams, Launch, Service Delivery, Sales, Merchant Success, Risk & Legal, and others.


Additional information


At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity and inclusion enables us to truly make commerce better for everyone. We strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities

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