Program Manager, M365

Remote Vancouver, BC

who we are


lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.


About This Team/role


A core pillar of lululemon’s technology Strategy is to provide strong and scalable foundations. Our team manages global networks, enterprise device management, and the delivery and lifecycle management of office technologies. We manage these services with a customer-first and enterprise delivery mindset. We are striving to enable friction-free access to the technologies users need, wherever they are located. Simultaneously we are instituting and managing the guardrails that protect the organization from cybersecurity threats, reliability issues, and over-spend.


The Program Manager for M365s primary responsibility will be optimizing value and licensing of the Microsoft suite of products.


Key Responsibilities


Program/Product Management


  • Oversee and optimize $10M+ in licensing of Microsoft products
  • Work closely with the Director of Global Infrastructure and technology leaders and architects to understand the technology strategies. Work with technology leaders and the Microsoft account team to create processes, automations and governance necessary to tune delivery of tools, support, training and services that will enable these strategies.
  • Create governance of licensing, ensuring team members are licensed and have access to the tools they need, while not overprovisioning licensing for tools that are not needed.
  • You are a great collaborator. You proactively partner with technology and business leaders to understand business needs and the M365 capabilities and features that best support these needs. You understand user stories and roles, and you provide analysis documentation and frameworks that will be used by architects and engineering teams to automate provisioning of software, while optimizing spend.
  • You manage value realization by sponsoring communities of practice, training and experiential accelerators that will improve usage and value of the tools.
  • Lead efforts to evaluate new capabilities and features.
  • Provide status updates, including product and service metrics, and communicate effectively to the sponsors and stakeholders
  • Support the procurement process:
  • Responsible for monitoring & reporting over/under utilization.
  • Analyze purchase records and other entitlement information to contribute to contract negotiation/pricing.
  • Contribute to terms negotiation process
  • Software Compliance: Understands product use rights, license allowances and contractual entitlements for software products
  • Monitor licenses for compliance through software inventory scans; initiating corrective actions when non-compliance or over purchase opportunities arise.
  • Supports Internal and external software compliance audits.
  • Performs software audits on a regular basis.
  • Problem Solving Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Provides input and guidance to identify process deficiencies and analyze problems and solutions.
  • Drive program progression through exceptional user engagement, crisp communications designed with the user in mind, tight planning and delivery, and follow through on commitments.


Required Skills & Experience


  • 5+ years of relevant program/product management experience
  • 5+ years of experience in software license management for enterprise level business (10000+ users) and enterprise level software providers, preferably Microsoft.
  • Familiarity and experience with Microsoft software licensing and license use rights.
  • Experience with building and managing reports that track usage and clearly identify trends, issues and opportunities.
  • Experience with mapping business activities to software capabilities and features.
  • Working knowledge of licensing renewal contracting language used in complex, comprehensive enterprise level agreements
  • Strong communication, mathematical and financial analysis skills
  • Takes ownership and follows through on tasks; drives decisions; results-oriented
  • Flexible and able to handle multiple priorities
  • Creative, innovative thinking, intellectual curiosity
  • Problem-solving and sound judgment
  • Strong organizational and time management skills; ability to multi-task
  • Strong attention to detail
  • Excellent verbal and written communication & presentation skills with all audiences
  • Strong interpersonal skills with proven leadership
  • Strategic thinker
  • Acts with speed, simplicity and decisiveness


must haves


  • Acknowledge the presence of choice in every moment and take personal responsibility for your life.
  • Possess an entrepreneurial spirit and continuously innovate to achieve great results.
  • Communicate with honesty and kindness and create the space for others to do the same.
  • Lead with courage, knowing the possibility of greatness is bigger than the fear of failure.
  • Foster connection by putting people first and building trusting relationships.
  • Integrate fun and joy as a way of being and working, aka doesn’t take yourself too seriously.


Additional Notes


Immigration support is potentially available for this role.


Compensation And Benefits Package


lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $123,500 - 162,100 annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.


At Lululemon, Investing In Our People Is a Top Priority. We Believe That When Life Works, Work Works. We Strive To Be The Place Where Inclusive Leaders Come To Develop And Enable All To Be Well. Recognizing Our Teams For Their Performance And Dedication, Other Components Of Our Total Rewards Offerings Include Support Of Career Development, Wellbeing, And Personal Growth


  • Extended health and dental benefits, and mental health plans
  • Paid time off
  • Savings and retirement plan matching
  • Generous employee discount
  • Fitness & yoga classes
  • Parenthood top-up
  • Extensive catalog of development course offerings
  • People networks, mentorship programs, and leadership series (to name a few)


Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.


workplace arrangement


This role is classified as Hybrid under our SSC Workplace Policy:


Hybrid


In-person collaboration is important, and much of the role can be performed remotely. Work is performed onsite at least 3 days per week.




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