Posting Title Manager, Stakeholder Engagement
Department: CEO Office
Full/Part Time: Full Time
Job Type: Permanent
Location: Vancouver
Work Arrangement: Hybrid
Salary Range: $87,872.00 - $136,815.00
Close Date: Januray 13, 2025
Job Summary
BC Financial Services Authority (“BCFSA”) helps to protect British Columbians during the biggest financial decisions in their lives. We regulate B.C. ’s financial services sector, including credit unions, real estate licensees, registered pension plans, insurance and trust companies and mortgage brokers. Through modern, effective and efficient oversight, BCFSA protects consumers by impartially setting and enforcing standards across the entire sector ensuring the prosperity of the province.
BCFSA is an equal opportunity employer and welcomes applications from all groups. This includes Indigenous Peoples, women, visible minorities, persons with disabilities, persons of diverse sexual orientation, gender identity or expression (LGBTQ2S+), and others who may contribute to diversity at BCFSA.
We recognize unique styles, perspectives, beliefs, and creativity that support a diverse, respectful, inclusive and collaborative work environment. To achieve this, we are committed to:
- Hiring team members who represent the population we serve;
- Removing barriers that may prevent equitable employment; and
- Supporting respectful work environments where everyone feels included and able to produce excellent results.
BCFSA is proud to be Great Place to Work Certified™. This is based on direct feedback from our Team Members. Our organization has also been selected as one of BC's Top Employers (2024) in recognition of our competitive compensation, work-life balance, and progressive programs.
WHAT WE OFFER:
When you join us, you become part of a high-performing team. Here, each Team Member can bring their unique talent to make outstanding contributions as we work towards the common goal of protecting British Columbians during the most important financial transactions in their lives. We offer:
- Healthy living and work-life balance
- Comprehensive health and wellness benefits plan
- Opportunities for personal and professional development
- Competitive compensation
- A challenging and engaging team environment
- Defined benefits pension plan
- Our team members enjoy the flexibility of a hybrid work model. They can choose every day where they want to work to be the most effective, from the comfort of their home to our beautiful office in downtown Vancouver. (Eligibility may vary, depending on position).
SUMMARY
Are you a dynamic and experienced engagement or communications professional looking for an exciting leadership role? BC Financial Services Authority (“BCFSA”) is seeking a Stakeholder Engagement Manager to join our team. In this crucial position, you will lead the development and execution of innovative stakeholder engagement strategies and design impactful approaches to foster stakeholder involvement and feedback. This is a fantastic opportunity to leverage your engagement practitioner expertise and lead high-impact projects that contribute to the stability and integrity of British Columbia's financial services sector. Join us and make a meaningful difference in a complex regulatory environment.
Experience with large, complex projects and strong organizational and project management skills are considered beneficial. Strong skills in engagement, communication, presentation, and familiarity with policy and the financial services sector are important for success in the role. Preferred post-secondary education in stakeholder relations, public engagement, communications, government relations, or equivalent experience. IAP2 Certification and training are assets.
ACCOUNTABILITIES
- Manages stakeholder engagement and outreach initiatives from concept to final product, and provides expert guidance to internal stakeholders regarding initiatives, engagement approach and methodology.
- Manages and guides team members assigned to engagement projects and oversees the work of consultants.
- Applies knowledge of engagement principles and techniques, regulatory framework, and stakeholder groups to identify and assess risk and make decisions regarding consultations that may impact regulatory priorities and regulated sectors.
- Consults and guides project leads, subject matter experts and leadership team to identify the role of industry and public stakeholders in the decision-making process and to define engagement objectives and determine the appropriate level of engagement and suitable engagement techniques.
- Presents and defends engagement plans and strategies, advises on the preparation of comprehensive documents reporting on engagement processes and outcomes and ensures impacted stakeholders (which may include regulated entities and individuals, industry and sectoral associations, cross-jurisdictional regulatory agencies, government, and members of the public) are reported back to.
- Provides leadership in the development and implementation of digital engagement strategies to support stakeholder engagement.
- Develops monitoring and tracking systems to identify trends, highlight opportunities and mitigate risks.
- Engages with, builds, and maintains relationships across the organization and with external stakeholders.
- Contributes to the team’s development of internal work practices (e.g., policies, procedures, and tools).
- Provides supervision, coaching and mentorship to allow team members to achieve their full potential.
JOB REQUIREMENTS
- Demonstrated experience and ability to plan, design, review, coordinate and advise on engagement and outreach initiatives.
- Seven plus years of experience facilitating small or large group in-person and virtual sessions.
- Familiarity with B.C. legislation and regulatory framework for financial institutions, mortgage brokers, real estate services providers. Demonstrated experience and ability to direct the work of consultants and team members as required.
- Able to manage a team and multiple complex projects concurrently and complete a variety of complex tasks within tight timelines, demonstrating professionalism and excellent judgement.
- Certification with a related professional association, such as International Association of Public Participation (IAP2), Canadian Public Relations Society (CPRS), or International Association of Business Communicators is an asset.
- Media relations training is an asset.
- Events management experience is an asset.
- Strong analytical and problem-solving skills.
- Strong written and verbal communications skills.
- Thorough working knowledge of Microsoft Office.
EDUCATION
- Degree in Communications, Public Relations, or Journalism with progressive experience in a role specializing in public/stakeholder engagement planning, processes, and outcomes reporting or, an equivalent combination of education and experience.
PROVISOS
Candidates must be eligible to work in Canada and living in British Columbia or intent to settle in the province.
Internal candidates are kindly requested to use their BCFSA email address when applying for this position. This will help us identify and streamline the internal application process.
Hiring Process Accommodation
BCFSA wants to ensure every job applicant is treated fairly and with respect and encourages applications from all candidates, including those with diverse abilities. We welcome you to inform us confidentially if you may require any special support in the application process, including disability accommodation, in order to participate fully in our recruitment experience. Email us at [email protected] to notify us of any needs related to your job application.