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IT Support Engineer


Who We Are

At Fortis Games we aspire to make great games that bring people together while redefining how game companies work. We believe in building a sense of belonging through our games, their communities, and how we operate and treat each other. Through our game communities, we will create powerful connections and lasting memories. We will foster a culture of diversity, equity and belonging where together our diverse skills, experiences and backgrounds impact the games we make.

We are an early but mighty organization with a leadership team of game industry veterans. There are many opportunities for you to have a big impact on the products we'll be making as well as the overall direction of the company. If you're passionate about tackling difficult problems with direct and thoughtful communication and team first mentality, we may be the right place for you.

About The Role

Fortis Games is hiring for a Senior IT Support Engineer to manage, execute, and track cross-functional strategic business support of West Coast North America. This role will focus on providing various aspects of support for team members and business partners within the geographical region and will also include remote support of other regions as needed.

What You Will Achieve

  • Support and administration of the various systems within our technology stack
  • Partner with local business leads and team members to identify needs and facilitate their delivery
  • Working as a team to manage onboarding and offboarding of staff for laptops and IT equipment
  • Be the subject-matter expert to represent the region in strategy and execution as it relates to local laws and regulations
  • Identify, onboard, and work with local vendors to facilitate the delivery of equipment as needed
  • Participate with project-level tasks and issues for your region
  • Manage the delivery of regional projects according to plans
  • Track project, tickets, and other requests’ progress through management software such as Zendesk, ClickUp, JIRA, Confluence, Google Workspace, and Slack
  • Build relationships with cross-functional teams to execute projects and tasks on time and with high-quality
  • Maintain written and verbal communication with internal and external customers
  • Participate in multiple projects concurrently and maintain project-level documentation
  • Participate in post mortems and retros to help the organization continuously learn and grow
  • Partner with other Business Systems & InfoSec team members to accomplish company, team, and individual objectives

What You Will Need To Be Successful

  • 4+ years of experience supporting a regionally dispersed technical organization
  • 4+ years of experience supporting both Mac and Windows environments
  • Experience with Zendesk, Google Workspace, Slack, and Zoom
  • Experience with Okta, JAMF, and Intune
  • Experience managing SaaS-based collaboration and productivity tools
  • Experience working with internal and external partners and vendors to achieve goals on aggressive timelines
  • Experience working on complex projects with multiple stakeholders, timelines, and budgets
  • Experience with onboarding and offboarding staff from an IT hardware and software perspective
  • Experience with sourcing and procurement procedures
  • Experience supporting technology in a remote environment
  • Experience working in a game development environment is a plus
  • Self-motivated and proactive with demonstrated creative and critical thinking skills
  • Excellent communication, organizational, leadership, and collaboration skills

Why join us

There are many reasons to join us, but here are a few:

  • We strongly believe we are changing how games studios operate and at the core of what we do is making great games that create a connected community
  • We're not just about making Games Where You Belong. We're also about building communities where our people belong. That's why Fortis is a thriving environment that celebrates diversity, embraces inclusivity, and fosters growth.
  • Build and grow with a seasoned team of accomplished talent who have left an impactful mark in their disciplines, both in and out of gaming

Fortis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

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